----------------------------------------------------------------------------------------------------------------------- Version List ----------------------------------------------------------------------------------------------------------------------- 04/11/2021 - Version 1.0.0 1st part: Add the AuditMessages, AuditMessage, Headers and Payload element for the XML validation 2nd part: Add version to xsd schema ----------------------------------------------------------------------------------------------------------------------- clm_customer_claims_post: At claims creation or update Whenever an operator answered a customer but shall later come back to him. Claim author id Claim author type (operator, customer, ...). Dictionary prefix: CustomerClaimType Customer account identifier. May be null (DEVICE_DYSFUNCTION case). Duration since previous event sent The date AFTER which the claim may be processed. Dictionary prefix: CustomerClaimStatus Last message exchange during the conversation.