poc-reports/es_elt/xsd/auditData/clm/CustomerClaim.xsd

<?xml version="1.0" encoding="UTF-8"?>
<!--

    Copyright (C) Revenue Collection Systems France S.A.S. - 2018-2025 ALL RIGHTS RESERVED

-->
<xs:schema xmlns:xs="http://www.w3.org/2001/XMLSchema"
           xmlns:head="http://www.thales.dc/Headers"
           xmlns="http://www.thales.dc/CustomerClaim"
           targetNamespace="http://www.thales.dc/CustomerClaim"
           version="1.0.0">

    <!-- Import of xsd file -->
    <xs:import namespace="http://www.thales.dc/Headers" schemaLocation="../../common/Headers.xsd"/>

    <!-- Annotate all modification of the xsd file according to version -->
    <xs:annotation>
        <xs:documentation>-----------------------------------------------------------------------------------------------------------------------</xs:documentation>
    </xs:annotation>
    <xs:annotation>
        <xs:documentation>Version List</xs:documentation>
    </xs:annotation>
    <xs:annotation>
        <xs:documentation>-----------------------------------------------------------------------------------------------------------------------</xs:documentation>
    </xs:annotation>
    <xs:annotation>
        <xs:documentation>04/11/2021 - Version 1.0.0</xs:documentation>
        <xs:documentation>
            1st part: Add the AuditMessages, AuditMessage, Headers and Payload element for the XML validation
            2nd part: Add version to xsd schema
        </xs:documentation>
    </xs:annotation>
    <xs:annotation>
        <xs:documentation>-----------------------------------------------------------------------------------------------------------------------</xs:documentation>
    </xs:annotation>


    <!-- Description of the AuditMessages structure -->
    <xs:element name="AuditMessages" type="AuditMessagesType"/>
    <xs:complexType name="AuditMessagesType">
        <xs:sequence>
            <!-- List of AuditMessage -->
            <xs:element name="AuditMessage" type="AuditMessageType" minOccurs="0" maxOccurs="unbounded"/>
        </xs:sequence>
        <!-- version of AuditMessages structure -->
        <xs:attribute name="CustomerClaimXsdVersion" type="xs:string" fixed="1.0"/>
    </xs:complexType>
    <!-- Description of the AuditMessage structure -->
    <xs:complexType name="AuditMessageType">
        <xs:sequence>
            <!-- Headers structure -->
            <xs:element name="Headers" type="head:HeadersType" minOccurs="0"/>
            <!-- Payload is a CustomerClaimAuditExchange structure -->
            <xs:element name="Payload" type="CustomerClaimAuditExchange"/>
        </xs:sequence>
    </xs:complexType>
    <!-- Description of the CustomerClaimAuditExchange structure -->
    <xs:complexType name="CustomerClaimAuditExchange">
        <xs:annotation>
            <xs:documentation>clm_customer_claims_post: At claims creation or update</xs:documentation>
        </xs:annotation>
        <xs:all>
            <xs:element name="AnswerExpected" type="xs:boolean">
                <xs:annotation>
                    <xs:documentation>Whenever an operator answered a customer but shall later come back to him.</xs:documentation>
                </xs:annotation>
            </xs:element>
            <xs:element name="AuthorId" type="xs:string">
                <xs:annotation>
                    <xs:documentation>Claim author id</xs:documentation>
                </xs:annotation>
            </xs:element>
            <xs:element name="AuthorType" type="CustomerClaimAuthor">
                <xs:annotation>
                    <xs:documentation>Claim author type (operator, customer, ...).</xs:documentation>
                </xs:annotation>
            </xs:element>
            <xs:element name="ClaimNumber" type="xs:string"/>
            <xs:element name="CustomerClaimType" type="CustomerClaimType">
                <xs:annotation>
                    <xs:documentation>Dictionary prefix: CustomerClaimType</xs:documentation>
                </xs:annotation>
            </xs:element>
            <xs:element name="CustomerId" type="xs:string" minOccurs="0">
                <xs:annotation>
                    <xs:documentation>Customer account identifier. May be null (DEVICE_DYSFUNCTION case).</xs:documentation>
                </xs:annotation>
            </xs:element>
            <xs:element name="LastEventDuration" type="xs:duration" minOccurs="0">
                <xs:annotation>
                    <xs:documentation>Duration since previous event sent</xs:documentation>
                </xs:annotation>
            </xs:element>
            <xs:element name="PendingLimitDate" type="xs:dateTime" minOccurs="0">
                <xs:annotation>
                    <xs:documentation>The date AFTER which the claim may be processed.</xs:documentation>
                </xs:annotation>
            </xs:element>
            <xs:element name="Status" type="CustomerClaimStatus">
                <xs:annotation>
                    <xs:documentation>Dictionary prefix: CustomerClaimStatus</xs:documentation>
                </xs:annotation>
            </xs:element>
            <xs:element name="Text" type="xs:string" minOccurs="0">
                <xs:annotation>
                    <xs:documentation>Last message exchange during the conversation.</xs:documentation>
                </xs:annotation>
            </xs:element>
        </xs:all>
    </xs:complexType>
    <xs:simpleType name="CustomerClaimAuthor">
        <xs:restriction base="xs:string">
            <xs:enumeration value="OPERATOR"/>
            <xs:enumeration value="DEVICE"/>
            <xs:enumeration value="CUSTOMER"/>
        </xs:restriction>
    </xs:simpleType>
    <xs:simpleType name="CustomerClaimType">
        <xs:restriction base="xs:string">
            <xs:enumeration value="REFUND"/>
            <xs:enumeration value="CUSTOMER_CLAIM"/>
            <xs:enumeration value="EVIDENCE_CHECK"/>
            <xs:enumeration value="DEVICE_DYSFUNCTION"/>
        </xs:restriction>
    </xs:simpleType>
    <xs:simpleType name="CustomerClaimStatus">
        <xs:restriction base="xs:string">
            <xs:enumeration value="SUBMITTED"/>
            <xs:enumeration value="IN_PROGRESS"/>
            <xs:enumeration value="APPROVED"/>
            <xs:enumeration value="REJECTED"/>
            <xs:enumeration value="CLOSED"/>
        </xs:restriction>
    </xs:simpleType>
</xs:schema>